Privacy Policy
How we collect, use, and protect your personal information
1. Introduction
LUVEX ("we," "our," or "us") is committed to protecting your privacy and ensuring you have a positive experience on our website and when using our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.
Privacy Contact
Data Controller: Valerian Huber
Email: privacy@luvex.tech
Address: Dahlienweg 11, 83109 Großkarolinenfeld, Germany
2. Information We Collect
2.1 Personal Information You Provide
- Account Registration: Name, email address, company, industry interest
- Contact Forms: Name, email, company, inquiry details
- Consultation Booking: Name, email, phone number, meeting preferences
- Newsletter Subscription: Email address, preferences
- UV Simulator Usage: Project data, calculations, saved configurations
2.2 Information Automatically Collected
- Analytics Data: Page views, session duration, user interactions (via Google Analytics)
- Technical Information: IP address (anonymized), browser type, device information
- Cookies: Essential cookies for website functionality, analytics cookies (with consent)
3. How We Use Your Information
3.1 Legal Basis for Processing
3.2 Specific Uses
- Provide UV technology consulting and engineering services
- Manage user accounts and UV simulator access
- Respond to inquiries and support requests
- Send newsletters and educational content (with consent)
- Improve our website and services through analytics
- Comply with legal obligations and protect our rights
4. Google Analytics
We use Google Analytics 4 to understand how visitors interact with our website. This helps us improve our content and user experience.
4.1 Data Processing
- IP addresses are automatically anonymized
- Data is processed according to Google's data processing agreement
- Data retention is set to 14 months
- Google is not permitted to use this data for other Google services
4.2 Your Control
You can opt-out of Google Analytics through our cookie banner or by visiting: Google Analytics Opt-out Browser Add-on
5. Cookies and Tracking
5.1 Essential Cookies
These cookies are necessary for the website to function and cannot be disabled:
- Session cookies: User authentication and session management
- Security cookies: CSRF protection and security measures
- Functionality cookies: User preferences and settings
5.2 Analytics Cookies
These cookies require your consent and help us understand website usage:
- Google Analytics: Website performance and user behavior analysis
- Performance cookies: Website optimization and error tracking
You can manage your cookie preferences through our cookie banner or by visiting our Cookie Policy page.
6. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:
6.1 Service Providers
- Google (Analytics): Website analytics and performance monitoring
- Hosting Provider: Website hosting and technical infrastructure
- Email Service: Newsletter delivery and communication
6.2 Legal Requirements
We may disclose your information if required by law or to protect our legal rights, prevent fraud, or ensure user safety.
7. Your Privacy Rights (GDPR)
Under GDPR, you have the following rights regarding your personal data:
Right to Access
Request a copy of your personal data we hold
Right to Rectification
Correct inaccurate or incomplete personal data
Right to Erasure
Request deletion of your personal data
Right to Restrict
Limit how we process your personal data
Right to Portability
Receive your data in a portable format
Right to Object
Object to processing based on legitimate interests
Exercise Your Rights
To exercise any of these rights, contact us at: privacy@luvex.tech
We will respond to your request within 30 days. You also have the right to lodge a complaint with your local data protection authority.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data:
- Encryption: HTTPS encryption for all data transmission
- Access Control: Restricted access to personal data
- Regular Updates: Security patches and system updates
- Data Minimization: We collect only necessary information
- Retention Limits: Data deleted when no longer needed
9. Data Retention
10. International Data Transfers
Some of our service providers (such as Google) may process your data outside the European Economic Area (EEA). We ensure that such transfers are protected by appropriate safeguards, including:
- European Commission adequacy decisions
- Standard Contractual Clauses (SCCs)
- Binding Corporate Rules
- Certification schemes
11. Children's Privacy
Our website and services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us immediately.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date.
For significant changes affecting your rights, we will provide additional notice through email or prominent website notices.
13. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
privacy@luvex.tech
Address
Valerian Huber
Dahlienweg 11
Großkarolinenfeld, 83109
Germany
Data Protection Authority
If you're not satisfied with our response, you can contact your local data protection authority or the German Federal Commissioner for Data Protection and Freedom of Information (BfDI).